Dial 211 by phone (in Metro Vancouver)
604-873-7000 (outside Metro Vancouver)
Text 211 and name of city
Dial 311 by phone (in Metro Vancouver)
Online reporting of issues or to make a service request of the City, visit:
Send a service request or report an issue | Get status updates, news, and emergency information | Find maps for community centres, parks, and road closures | News, events
Health Services Representatives help you find your way in the BC health care system (services and medical information). Can connect you directly to a registered nurse, registered dietitian or pharmacist
Dial 811 by phone (in Metro Vancouver)
Dial 711 (for deaf/hearing impaired)
BC Ministry of Health online information (Medications A-Z, Medical Tests A-Z, Decision Points for care, Health Topics A-Z, Common Health Concerns, Public Health Alerts, Tools & Videos)one (in Metro Vancouver)
Online directory to find BC hospitals, clinics and other services using a Guided Search or Keyword Search
BC Health Service Locator App
Find walk-in clinics, hospitals, emergency rooms, immunization locations, after-hours pharmacies, and laboratory services near you | Find description, hours of operation, contact information
Information & referral for seniors and their caregivers.
Yes, 180 languages upon request
Office of the Seniors Advocate
1st Floor, 1515 Blanshard St.
PO Box 9651 STN PROV GOV
Victoria, BC V8W 9P4
Online information about health care, personal care, housing, transportation and income support under Issues & Concerns and Seniors Information Public Input Form for input from seniors and their families and those who work with seniorsReports summarizing investigations on seniors’ issues and making recommendations to government.
Information & referrals for community, government, and social services | Formerly Redbook Online searchable directory for regional district services (Fraser Valley, Metro Vancouver, Squamish-Lillooet and Sunshine Coast)
Yes, 140 languages upon request
Mental Health Support Line:
310-6789 (do not add area code before the number)
Suicide Crisis line:
1-866-872-0113 (deaf/hearing impaired)
Online links to training options and workshops promoting seniors’ wellness
Online chat (noon-1am)
Seniors Abuse and Information Line (SAIL) is a safe place for older adults, and those who care about them, to talk to someone about situations where they feel they are being abused or mistreated, or to receive information about elder abuse prevention. Through SAIL, callers can be referred to the following services:
Victim Services Program – provides information, support and referrals to adults age 50+ who are victims of abuse, including family and sexual violence.
Legal Programs – provide legal advice, advocacy and representation to adults age 55+ who are not able to access legal help due to low income or other barriers on legal issues involving: residential tenancy, government benefits, debt, residential care, discrimination, abuse/neglect, financial exploitation, and guardianship/incapacity.
Yes, 180 languages upon request Monday to Friday, 9:00am-4:00pm
8:00am-8:00pm daily (excluding holidays)
1-855-306-1443 (TTY Toll-Free)